Merchant Support Specialist (Daylight Shift)

Join PT Sinar Digital Terdepan, a leading innovator in digital financial solutions, as a Merchant Support Specialist (Daylight Shift) in Jakarta, Indonesia. In this dynamic role, you will be the backbone of our merchant operations, ensuring seamless transactions and exceptional customer service for our valued merchants. With a strong focus on efficiency and customer satisfaction, you will handle a wide range of support requests, from technical issues to billing inquiries, all while leveraging our advanced tools and systems.

At PT Sinar Digital Terdepan, we are committed to fostering a collaborative and innovative environment where your contributions will directly impact the success of our merchant partners. This role offers a unique opportunity to grow within a company that values both professional development and work-life balance, with a daylight shift that allows you to perform at your best.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate support to merchants through phone, email, and live chat, resolving technical issues and billing inquiries.
• Monitor merchant transactions and systems, identifying and reporting any anomalies or potential issues.
• Assist merchants with onboarding and integration processes, ensuring a smooth setup of their payment solutions.
• Collaborate with cross-functional teams to troubleshoot complex issues and implement effective solutions.
• Document and track support requests and merchant feedback, contributing to continuous improvement initiatives.
• Stay updated with industry trends and best practices, applying this knowledge to enhance merchant support services.
• Participate in training sessions and knowledge-sharing activities to maintain and improve support skills.
• Ensure compliance with company policies and regulatory requirements in all merchant interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer support or a similar role, preferably in the financial or e-commerce industry.
• Excellent communication and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, with good Indonesian language skills.
• Familiarity with payment processing systems, such as Midtrans, Xendit, or similar platforms.
• Certification in customer service or a related field is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality service.

🛠️ Keahlian

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