Customer Service Specialist (Automotive)

Join Proride Motorsport as a Customer Service Specialist (Automotive) and become the driving force behind exceptional customer experiences in Bali’s thriving automotive industry. In this dynamic role, you’ll engage with passionate car enthusiasts, provide expert advice, and resolve queries using our advanced CRM system, Salesforce. This isn’t just a job—it’s an opportunity to grow in a company that values innovation and customer satisfaction, all while enjoying Bali’s vibrant lifestyle.

As a Customer Service Specialist at Proride Motorsport in Canggu, you’ll be the first point of contact for customers seeking automotive solutions. You’ll leverage your deep knowledge of vehicle brands and models to offer personalized recommendations, ensuring every client leaves satisfied. Our team thrives on collaboration, and you’ll work closely with our sales and technical teams to deliver seamless service.

If you’re a detail-oriented professional with a passion for cars and a knack for building strong customer relationships, we want to hear from you. With a competitive salary of Rp 5,000,000 - Rp 6,500,000 per month, this role offers both financial stability and the chance to make a meaningful impact in Bali’s automotive scene.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by answering inquiries and resolving complaints related to automotive products and services.
• Use Salesforce to manage customer interactions, track service requests, and ensure timely responses.
• Offer expert advice on vehicle brands, models, and maintenance tips to enhance customer satisfaction.
• Collaborate with sales and technical teams to deliver seamless customer experiences.
• Monitor customer feedback and implement improvements to our service standards.
• Stay updated on industry trends and automotive innovations to provide relevant advice to customers.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and regulations in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems, particularly Salesforce.
• Knowledge of automotive brands, models, and industry trends.
• Ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and multitasking skills.

🛠️ Keahlian

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